Saturday, November 3, 2007

Fixes for Hellgate:London Errors, Crash, bugs and common problems

If you are encountering Hellgate:London related problems that are not listed below, please post them in the comments box at the bottom of this page. Posting solutions (working or speculated ones) for Hellgate:London on the comment box would be more than welcome.

Problem #1 : I need to know what ports Hellgate: London use.
Answer (from incgamers, Carlin) : Hellgate: London Uses TCP port 4306 (remote), (Local) TCP 1235, (Local) TCP 1232, (Local) TCP 1233

Problem #2 : Hellgate London Error message “Error 406 game client too old, install a new one”
Solution : This error occurs for beta players who didn’t get the latest beta update before moving on to the retail. Uninstall your current Hellgate London and Hellgate London beta installation and download the new one or reinstall from the disc.

Problem #3 : Hellgate London wont install in Windows Vista.
Solution : Use the “run as administrator” option when installing.

Problem #4 : Hellgate London Exhausted Memory and Memory Leak problems
Note : no known solutions for now, feel free to post a speculated or working solution in the comment box below
Temporary Solution : Reboot (suggested by “Error 404” on irc)

Again, If you are encountering Hellgate:London related problems or know some solutions that are not listed please post them in the comments box below.

Problem #5 : AVG and Avast detects Hellgate London as a virus “Win32:Virut”.
Note : This is a false warning (false positive) from the said anti-viruses. It’s safe to run the game. Hopefully this will get resolved in a future patch or an update from the said anti-viruses.

Problem #6 : Hellgate London Mouse Sensitivity is too slow or unreactive in first person mode.
Solution #1 : Run Hellgate London in DX 9 mode
Solution #2 : Turn of Anti-Aliasing
Solution #3 : Set the in-game sensitivity and Windows mouse sensitivity to high-low or low-high.

Problem #7 : Hellgate London crashes after the splash screen and displays the message - Unrecoverable Error message “The application failed to initialize, perhaps because of corrupted data files. Please reinstall the application and try again.
Note : No known solution for now.If you are experiencing this, kindly post your system specs in the comments below. If you know the solution for this problem, we would appreciate it if you share the solution with us

Everytime I try to install the game I get this error in some form ..

Problem #8 : During Hellgate London’s installation, I get this error message “Error reading file D:\Program Files\Flagship Studios\Hellgate London\MP_x86\hellgate_mp_dx9_x86.exe Verify that the file exists and that you can access it.”
Solution #1 : Install the game in the c:\ drive (or partition)
Solution #2 : Run the game with administrator priviledges

Problem #9 : I have the retail Version of Hellgate: London, and all the characters are highly transparent/translucent/see-through. How do I change this?
Solution: Using the Nvidia control panel, under 3D settings there is a setting called “Antialiasing - Transparency”. That setting has three options: Off, Multisampling, and Supersampling. Turn this setting to “Off”. (scenario and solution provided by solidusprime)

Problem #10 : Hellgate London Installation error regarding the “requirements does not met”
Solution : If you run the program with the compatabilty ioptions as XP sp2 it works just fine.
(Hellgate London Installation problem and solution provided by Chris Flavell)

Problem #11 : Hellgate London “Error reading frim file…” and disc reading errors.
Solution : If you suspect that it is a SECUROM related problem (copy protection mechanism in the discs themselves.), check this site : It is indeed SecurROM. Here is a handy link to error message resolution, which is recomended to try before the analysis step above: http://www.securom.com/support_enduser.asp?t=2
(reported by Issai and the solution came solidusprime)

Problem #12 : Hellgate London Sound Problems / no Sound in Hellgate London.
Solution :
1. Go to control panel > Sounds and Audio Devices
2. Under speaker settings click Advanced
3. Select the Performance tab, and reduce the Hardware acceleration from Full to 3/4
(from luke1976)

Problem #13 : Hellgate London EADM (Electronic Arts Download Manager) Related Problems
Note : You’ll need to contact EA either via phone or via email.

Problem #14 : 8-2544 Connection Error
Solution : go to Start>Run>Cmd
then type netsh winsock reset
after that restart your comp
(Solution posted by Boren)

FROM:http://www.gamingnewslink.com/2007/10/31/fixes-for-hellgatelondon-errors-crash-bugs-and-common-problems/

12 comments:

Gerard said...

Every time I go into Covent Garden Market the game freezes up, the screen goes black, and then comes back with a picture of a shield and two swords criss-crossed in front of the shield. It still has sound, but no video. Any Solution?

Unknown said...

I cannot thank you enough. The sound problem fix worked perfect thank you very much for these helpful tips.

Unknown said...

I have the exact same problem as Gerard. Any help coming on this?

melil13 said...

I got the problem with "Error reading file D:\Program Files\Flagship Studios\Hellgate London\MP_x86\hellgate_mp_dx9_x86.exe Verify that the file exists and that you can access it."

I am an admin and it wont let me install in drive c:\ i can do it in drive d:\ anyone got a solution

greyman said...

While trying to collect all the train parts the game crashed (too many memory leaks). Had already given the 1st part to the proper NPC. Rebooted and collected the 2nd part (some sort of battery). Maybe not the proper part?

The point is, the NPC will not collect the part, I cannot get rid of it and I cannot collect another (since I already have one). I am stuck!

Anyway I can drop this thing and restart the collection?

greyman said...

I am stuck at the Monument Station story quest, ...All the Live Long Day. I have found the 1st Missing Train Part, given to Techsmith 99, then the game crashed (memory leaks). Then collected some sort of Train Battery but Techsmith 99 will not take it, I cannot drop it or collect another (maybe the correct) train part. As this is a story quest all I can do is give up after playing for a couple of months.

Can anybody help?

Kent Robert said...

I got the same problem as gerard and charlie.
Game keeps freezing every time I go to Covent Garden Market.
Please help

Thesik said...

hi i am running a compaq presario 6000 and i try to run hellgate london and it loads but with a black screen what is the cause of this and how can i fix it?

hualparuca family said...

hi. plzz help me.. im stuck to find the 1st missing train part . i dunno where to search it altough i read it very carefully.. plzz help me...

SoulForce87 said...

I bought Hellgate London a little while back... brought it home, installed it, and played with no problems. Since then... my computer has received a few minor upgrades and has been reformatted, still running on XP Pro. Now, when I insert the game disc... my cursor blinks a few times as though the drive is reading a disc. Then it stops and nothing else happens. I check My Computer and still nothing. Can't seem to figure out what the problem is. Any ideas?

TrevorMiller900 said...

I installed the game and downloaded it perfectly but the game doesn't play. It just sits at a black screen with the word ''console'' on it and a meter under it. It doesn't change from that screen or anything..Anyone know what's going on? Or have the same problem? Maybe a solution.

Unknown said...

Hi , i'v got a problem with my HellGate London version... It gives me this error each time i try to install it , in normal or administrator mode. I'v tried to change the destination of the game with each new install and still doesn't work. I'm running on a Wind7 Enterprise and no i don't use anti-virus.
I got 2 GB / Ram , 1 GB G-Force Nvidia video card and a 4x Cored proc 2.2 each. And i think that beats w/e requierments it needs to install & run properly.
http://s1314.photobucket.com/user/Alex_ThugSoulja/media/Untitled_zps334b053a.jpg.html