HellgateLondon.com - A Message from Bill Roper

This message of Bill Roper, CEO of Flagship Studios, was posted on Hellgate: London’s official website today. Bill tells us about the launch, the games sold before the 31st, the subscriptions being unavailable, the single player patch, and more.


It’s been less than a week since we’ve opened the Hellgate, and we’re ecstatic at how many people have already joined us online. Overall, the game is running really well. Our game servers are incredibly stable and the community has been great about working with us to identify and resolve issue through the forums […]


The excitement of retailers having the game on hand won out over our carefully crafted plans and we started seeing anxious gamers wanting to get online a day earlier than expected. Although we had to scramble, we also didn’t want to disappoint our first players, so we opened the servers early.


After the game had been running for a while, we found that we were having issues with out subscription transactions not being correctly processed. While this wasn’t an issue of incorrect charges being applied or insecure data issues, we needed to suspend subscriptions while we worked with our payment processing partners to address the problems. […]


All in all, we’re pleased that the game itself is running so well. We’re also as frustrated as you are about these initial bumps in the road. Trust us – we’re here working on them all day, every day. […]


–Bill Roper

Be sure to read the whole post, as it hints to a soon-to-be-released patch !